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NHS England releases communication with patients waiting for care guidance


Patient communication is key, particularly when a person is waiting for planned care or treatment. Simple steps like signposting interim support, flagging likely timescales for treatment and giving patients a contact point can all help reduce anxiety and improve experience.

The good communication with patients waiting for care guidance sets out key considerations for systems and providers to help deliver personalised, patient-centred communications. The guidance also includes information on communicating with patients about new models of care as well as signposting helpful materials and resources.

ICBs and providers are encouraged to adopt these principles and apply them to all patient communications, particularly those who are waiting to receive a diagnosis or planned treatment. Read the guidance here or view a short copy of the principles.