Security Services

Category:Estates and Facilities
Call-off type:Mini Competition and Direct Award
Ref:NOE.0571
Start date:09/06/23
End date:08/06/25
Initial period:2
Extensions remaining:2

NHS Procurement in Partnership (NHS PiP), our collaboration with three other NHS procurement hubs, is pleased to announce the launch of the new Security Services framework agreement.

This framework provides an updated solution that replaces NHS North of England Commercial Procurement Collaborative’s successful Security Services for the Healthcare Sector framework and has been developed to provide a one-stop solution for contracting authorities seeking approved security services. The new iteration provides contracting authorities the option of making a direct award or running a further competition, offering flexibility for ad hoc or more long-term requirements for projects or programme 

The framework offers a compliant solution from a range of service providers (including SMEs) with local, regional, and national coverage

A broader range of services included from the current offering by NOECPC in this area and new services, that will cater to coming and future needs:

  • Lot 1 - Security Services
  • Lot 2 - Managed Security Services
  • Lot 3 - Nurse Call Systems
  • A free and easy-to-access framework agreement for use by NOE CPC and PIP members, the wider NHS and healthcare sector as well as other public sector authorities.
  • Supporting documents to assist further competition.
  • Annual pricing reviews to ensure rates reflect Government Legislation.
  • A minimum 10% social value weighting can be applied at the call-off stage, supporting the requirements of PPN 01/21.
  • 59% of Suppliers appointed to the framework are SMEs.
  • Suppliers approved on the framework were assessed during the procurement process for their financial stability, track record, experience, and technical & professional ability (SIA and ISO9001), before being awarded a place on the framework.
  •  Options for Real Living Wage/London Living Wage, which Contracting authorities have the option to consider as part of their requirements.

  • Contracting Authorities can place a direct call-off order with suppliers based on the framework Award Criteria and Price Schedule. Contracting Authorities also have the option to undertake further competition amongst the suppliers on the framework and can vary the weightings of the evaluation criteria to suit their requirements.

  • A broader range of services included from the current offering by NOECPC in this area and new services, that will cater to coming and future needs:

  • All awarded suppliers have provided social value commitments.

  • Appointed suppliers have committed to ensuring the well-being of their staff above current corporate policy.

  • Appointed suppliers have committed to supporting local workers when delivering contracts to tackle economic inequality

Lot 1 – Security Services:
Mandatory Core Services:
• Staff Escort Service
• Key Holding
• Lock/Un-Lock Services
• Manned Guarding
• Mobile Patrols/Response
• Reception/Front Desk Security
Non-Mandatory Additional Services (including but not limited to):
• Bed Watch
• Building Security
• Car Parking
• Cash Collection
• CCTV Control Room
• Concierges
• Dark Screen CCTV Monitoring
• Live CCTV Monitoring
• Lone Working Monitoring
• Monitoring Building Management Systems
• Remote Access Control
• Remote Monitoring Services

Lot 2 – Managed Security Services (including but not limited to):
• Bed Watch
• Building Security
• Car Parking
• Cash Collection
• CCTV Control Room
• Concierges
• Dark Screen CCTV Monitoring
• Staff Escort Service
• Key Holding
• Lock/Un-Lock Services
• Live CCTV Monitoring
• Lone Working Monitoring
• Manned Guarding
• Mobile Patrols/Response
• Monitoring Building Management Systems
• Reception/Front Desk Security
• Remote Access Control

Lot 3 – Nurse Call Systems
The provision of design, supply, installation, and maintenance of wired or wireless Nurse Call Systems
that are fit for purpose within a Healthcare environment. The provider of these services must
comply with the Health Technical Memorandum (HTM 08-03) Bedhead Services. This HTM regulation
comprises of the following:

• Patient-to-nurse (speech and non-speech)
• Staff-to-staff (emergency)
• Patient’s calling devices
• Patient’s handsets
• Other call-system units (staff attack)
• Speech systems
• Nurse presence systems

  • Adaptive IT Solutions Ltd
  • APCOA Parking UK Ltd*
  • Austco UK Ltd*
  • Bold Security Group
  • Carlisle Support Services*
  • Chase Services Group Ltd
  • Croma Vigilant
  • DFP Services
  • G4S Secure Solutions (UK) Ltd
  • Gough & Kelly
  • Keepsafe Security Services Ltd
  • Mitie Security Limited
  • Nottingham Security Ltd
  • OCS Group UK Ltd*
  • Profile Security Services Ltd*
  • Proforce Security Services Ltd
  • SGC Holdings Ltd TA SGC Security Services
  • Shield Security
  • SNSG
  • SSG Support Services Group
  • T3 Security
  • Vistech Services Ltd

*Subject to receiving their signed Framework Agreement Contract. Please refer to the NOE CPC website for an up-to-date list of framework suppliers.

NHS PiP: This is an NHS Procurement in Partnership (PiP) partner hub framework agreement delivered by NHS North of England Commercial Procurement Collaborative (NOE CPC) and available to our member organisations via NHS Commercial Solutions. This agreement is available to non-NHSCS member organisations via NOE CPC.

Please click on the links below to access detailed information about this framework. Members can access the full set of framework documents by logging in.
If you are not a member, and would like to know more, please complete the 'Interested in using this Framework' form at the bottom of the page and we will contact you as soon as we can.

Security Services - Geographical Coverage (members only)
Security Services - Supplier Information (members only)
Security Services - Suppliers Per Lot (members only)
Security Services briefing document (members only)
Schedule A1 - Lot 1 Security Services Specification (members only)
Schedule A2 - Lot 2 Managed Security Services Specification (members only)
Schedule A3 - Lot 3 Nurse Call Systems Specification (members only)
Lot 1 Security Services - Rate Card (members only)
Lot 2 Managed Security Services - Rate Card (members only)
Lot 3 Nurse Call Systems - Rate Card (members only)
Data Protection Protocol (members only)
Security Services - Call-off Terms & Conditions (members only)
Security Services - Order Form Template (members only)
TUPE Schedule (Key Provisions) (members only)
Security Services - Example KPI's (members only)
Security Services - Further Competition Template (members only)
Estates and Facilities

Category Team

nhscs.estates@nhs.net

Interested in using this Framework?