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Patient and Healthcare Communications and Related IT Services

Category:Digital
Call-off type:Mini Competition and Direct Award
Ref:4909-3327
Start date:25/02/21
End date:24/02/25
Initial period:4
Extensions remaining:N/A

The purpose of the Framework Agreement is to enable access to a range of pre-tendered professional services to deliver Patient and Healthcare Communications and Related IT Services. The scope of services is as follows:

Patient Messaging Services incorporates services including – messaging services to mobile telephones, e.g. Short Message Services (SMS) and Multimedia Messaging Services (MMS); messaging services to computers, e.g. Electronic Mail (e-mail) services; automated voice messages to a landline or mobile telephone, e.g. Interactive Voice Response (IVR); Agent Calls to a landline or mobile telephone.

Medical Messaging application (Pager replacement application), users of this Framework will have access to a medical messaging mobile application (that can be accessed via a mobile or via a desktop-based application) provided by suppliers that will replace the need for physical pagers.

Kiosk Display (Digital Signage), through this service Contracting Authorities will be able to purchase a secured on-site platform to display or project relevant and approved information such as Welcome Information, Advertisements, Promotions, Approved Content (News and relevant information) and Directions to Wards/Departments etc, to users for smooth conduct of their requirements whilst in the Trusts/Hospital locations.

Patient Check-In Management System – secured platform for patients to check in is a service that Contracting Authorities can use to provide a secured platform for all patients to confirm their check-in for all pre-booked appointments engagements. This service is easy to understand and can communicate securely with other software used by the Contracting Authority.

App Development – Develop apps for NHS services. The service will allow a Contracting Authority to develop patient-friendly mobile applications for example app development for digital food menus that will be compatible with multi-platforms such as Windows, iOS, Android and Kindle.

Video Conferencing System – to communicate with family and friends. This service provides state-of the art video conferencing system for in-patients, out-patients, administrative and clinical services. The video conferencing system should be easy to understand, navigate and used by Patients irrespective of age, gender and ability/disability and compatible with existing telecommunication applications.

The Framework allows for Direct Award on Lots 1,2,3,4,5 and 7. It is a Free to access Framework, accessible to all NHS organisations in England, Scotland, Northern Ireland, and Wales. Also, local authorities, public services organisations, social enterprises, and Community Interest Companies (CICs), NHS and public service organisations within the UK.
The Suppliers on the Framework are compliant to legalisations and regulations. The framework makes it easier and less time-consuming for NHS trusts and other organisations to obtain the services covered.

  • Lot 1: Patient Messaging Services
  • Lot 2: Medical Messaging Application (Pager Replacement)
  • Lot 3: Kiosk Display (Digital Signage)
  • Lot 4: Patient Check-In Management System
  • Lot 5: Patient-Friendly App Development
  • Lot 7: Video Conferencing System
  • Lot 10: Bespoke Services

There are 15 (fifteen) suppliers in total across the framework.

Lot 1: Patient Messaging Services

  • BTS Holdings plc
  • DrDoctor
  • Healthcare Communications UK Ltd
  • Insight Direct (UK) Ltd
  • Netcall Technology Ltd

Lot 2:  Medical Messaging Application (Pager Replacement)

  • Barrier Networks
  • BTS Holdings plc
  • Hill-Rom Ltd
  • Insight Direct (UK) Ltd
  • Multitone Electronics plc
  • Netcall Technology Ltd
  • Stanley Security Solutions Ltd
  • Softcat
  • ZIVVER

Lot 3:  Kiosk Display (Digital Signage)

  • Exponential-e
  • Hospital Services Limited
  • Insight Direct (UK) Ltd

Lot 4:  Patient Check-In Management System

  • BTS Holdings plc
  • Hospital Services Ltd
  • Insight Direct (UK) Ltd
  • Intouch with Health Ltd
  • Netcall Technology Ltd

Lot 5: Apps Development Services

  • BTS Holdings plc
  • Exponential-e
  • Hospital Services Ltd
  • Insight Direct (UK) Ltd
  • Netcall Technology Ltd

Lot 7: Video Conferencing System

  • Barrier Networks
  • Hospital Services Litd
  • Insight Direct (UK) Ltd
  • Visionable Ltd
  • ZIVVER

Lot 10: Bespoke Services

  • Barrier Networks
  • BTS Holdings plc
  • Exponential-e
  • Hospital Services Limited
  • Insight Direct (UK) Ltd
  • Netcall Technology Ltd

Please click on the links below to access detailed information about this framework. Members can access the full set of framework documents by logging in.
If you are not a member, and would like to know more, please complete the 'Interested in using this Framework' form at the bottom of the page and we will contact you as soon as we can.

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Digital

Category Team

nhscs.digital@nhs.net

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