In the Pipeline: Patient Healthcare Communications and Related IT Services
Expected Start date: 2nd December 2025
Benefits of using the Framework
The Patient and Healthcare Communications and Related IT Services project will encompass a suite of services which will help health-care suppliers deliver improved and modern care for patients and service users in a post Covid-19 world. Amongst others, it will ensure commitment to delivering modern, efficient, and patient-centered care in a digital age. NHS in its long-term plan, has committed to a digital transformation agenda, aiming to leverage technology to enhance efficiency, improve patient experience, and deliver more personalised care. The UK Government mandates all digital services and IT systems used by the NHS to meet a clear set of open standards. Thus any system which does not meet these standards will be phased out.
This is a replacement of the existing NHS England endorsed FWA accredidated by 'NHS Framework Strategy Recommendation' programme. The beneficiaries of the services are NHS Patients receiving Healthcare Services, service users or Citizens within a Local or Central Government organisation within the wider Public Sector Organisations.
Lot Structure
The framework will be divided into 13 lots, as follows:
Lot 1: Patient Messaging Services
Lot 2: Medical Messaging Application (Pager Replacement)
Lot 3: Kiosk Display (Digital Signage)
Lot 4: Patient Check-In and Queue Management System
Lot 5: App Development Services
Lot 6: Social Marketing Services
Lot 7: Video Conferencing System
Lot 8: In-patient Infotainment Management System
Lot 9: Medical Representative Check-In Software System
Lot 10: Lone Worker Safety & Kits
Lot 11- Streamlined Patient Pathways/flow
Lot 12- Artificial Intelligence-enabled GP Digital Triage system
Lot 13: Bespoke Services
Call-off type
When calling-off under this Framework Agreement, Contracting Authorities can either run Direct Award for Lot 1, Lot 2 , Lot 3, Lot 4, Lot 5, Lot 6, Lot 7, Lot 8, Lot 9, Lot 10, Lot 11 and Lot 12 or run a mini competition which is permissible across all lots.