Digital Document Solutions (DDS)

The Digital Document Solutions Framework covers the following areas:

Internal Print - Multi-Function Devices, Printers, Maintenance and associated consumables, Print Audit, internal communication products and services

External Print - Bulk printing of print stationary, including the design and storage.

Digital Mail Room - Hybrid Mail, Post Room, Digital Communication

Scanning - Bulk scanning of documentation, including the collection, warehousing, scanning and destruction/return of paper based documentation. The ability to safely handle, manage and destroy personal sensitive data

Document Storage - The storing of physical information in a safe and secure environment with the ability to return and/or destroy data where required. The ability to safely handle, manage and destroy personal sensitive data

Electronic Document Record Management Solutions (EDRMS) - A system used to receive, track, manage and store documents and reduce paper

Digital Dictation - Digital Dictation Services with the ability to convert natural language in to text. These solutions must be able to recognize and convert complex clinical language and directly feed in to an electronic health record

Workflow Processes - Solutions for automating document processing. Using predefined workflow templates and customisable scan workflows to streamline document processing and simplify daily routines with the ability to integrate with a range of both clinical and non-clinical solutions such as EPR and Clinical Portals.

Contract Centre - Solutions for handling both inbound & outbound calls, being able to manage a large volume of calls and a wide range of requests including forwarding calls to correct departments, taking messages and forwarding these on to correct recipients, dealing with appointment reminder requests. Outbound appointment reminders

Suppliers have the ability to evolve the functionality of their existing product portfolio throughout the lifetime of the framework but also to expand their range into new solution areas.

Both further competition and direct award are permissible under the DDS framework.