Digital Dictation, Speech/Voice Recognition, Outsourced Transcription and associated services
This framework has been endorsed by NHS England as a recommended route to market for Digital Dictation, Speech/Voice Recognition, Outsourced Transcription and associated services under:
- Pillar 2 Hardware – Non-clinical.
- Pillar 4 Software/SaaS/Apps – Non-clinical
- Pillar 6 Services/IaaS/PaaS – Non-clinical (Pillar 6b - Complementary Technology Solutions)
The purpose of this free to access Framework Agreement which is available to all NHS Organisations and public sector organisations is to enable access to a range of pre-tendered professional services to deliver Digital Dictation, Speech/Voice Recognition, Outsourced Transcription and associated services from software to hardware to In-house and outsourced digital dictation service solutions (including but not limited to, Medical, Medicinal, Secretarial, Legal, Multi-speakers, Investigation for Professional Regulatory Bodies).
NHS Commercial Solutions, on behalf of the Procurement in Partnership (PiP) - a four-hub collaboration between NHS Commercial Solutions, East of England NHS Collaborative Procurement Hub and NHS London Procurement Partnership and the NHS North of England Commercial Procurement Collaborative – has established this Framework Agreement.
Benefits of using the Framework
The Framework allow for Direct Award on
Lot 1: Products and/or Services Catalogue; and
Lot 3: Outsourced transcription service solution
Further Competition Tender exercises can be carried out under all 4 lots.
It is a Free to access Framework accessible to all NHS organisations in England, Scotland, Northern Ireland, and Wales. Also, local authorities, public services organisations, social enterprises, and Community Interest Companies (CICs). NHS and public service organisations within the UK.
The Suppliers on the Framework are compliant to legalisations and regulations. The framework makes it easier and less time-consuming for NHS trusts and other organisations to obtain the services covered. Compliance with a number of IT mandatory standards
Lot Structure
Lot 1: Products and/or Services Catalogue
Offers a catalogue of Hardware, Software and Consultancy Services. Hardware includes but not limited to Dictaphone, voice recording devices, docking, peripherals, accessories, IT equipment. Software includes but not limited to licenses, software for Speech/Voice recognition, work-flow, support and maintenance. Services include but not limited to consultancy day/hourly rates for planning, implementation, developing interfacing, support, troubleshooting and maintenance. The Contracting Authorities are able to Direct Award a call-off contract following Public Contract Regulations 2015, subsequent Procurement Policy Notes and any other subsequent version of Public Contracts Regulation. This lot is subject to periodic catalogue price update, as required. This lot is subject to periodic price update, as required.
Lot 2: In-house and outsourced digital dictation service solution
Offers a complete Digital Dictation Solution which may include but not be limited to supply of Hardware, Software and Licenses, Workflow, interfacing, Voice/speech recognition engine, internally or externally (cloud-based) Hosted solution, in-sourced HR and consultancy services. Call-off contracts can be awarded through a further competition exercise.
Lot 3: Outsourced transcription service solution
Offers an outsourced transcription services which may have to integrate with the existing systems or work stand-alone/manually. The Contracting Authorities are able to run a mini-competition tender exercise or Direct Award a call-off contract following Public Contract Regulations 2015, subsequent Procurement Policy Notes and any other subsequent version of Public Contracts Regulation. This lot is subject to periodic price update, as required.
Lot 4: Managed service solution
Offers a managed service solution covering both Lot 2 and Lot 3 and other innovations, e.g. outsourced mailing solution. Call-off contracts can be awarded through a further competition exercise.
Suppliers
There are 12 (twelve) suppliers in total across the Framework. The table below lists each service provider and identifies to which lot(s) they have been awarded.
Lot 1: Digital Dictation, Speech/Voice Recognition, Outsourced Transcription and associated services
- Aprobrium Ltd (trading as Lexacom)
- BigHand Limited
- Crescendo Systems Ltd
- DICT8 Limited
- Dictate IT Limited
- G2 Speech UK Ltd
- InventAsia Limited trading as Prescribe Digital
- Nuance Communications Ireland Limited
- ScribeTECH (UK) Ltd
- T-Pro
Lot 2: In-house and outsourced digital dictation service solution
- Aprobrium Ltd (trading as Lexacom)
- BigHand Limited
- Crescendo Systems Ltd
- DICT8 Limited
- Dictate IT Limited
- G2 Speech UK Ltd
- InventAsia Limited trading as Prescribe Digital
- ScribeTECH (UK) Ltd
- T-Pro
Lot 3: Outsourced transcription service solution
- Aprobrium Ltd (trading as Lexacom)
- BigHand Limited
- DICT8 Limited
- Dictate IT Limited
- EpiQ Europe Ltd
- G2 Speech UK Ltd
- InventAsia Limited trading as Prescribe Digital
- OKS International Limited
- ScribeTECH (UK) Ltd
- T-Pro
Lot 4: Managed Service Solution
- BigHand Limited
- DICT8 Limited
- Dictate IT Limited
- G2 Speech UK Ltd
- InventAsia Limited trading as Prescribe Digital
- ScribeTECH (UK) Ltd
- T-Pro
Authority
NHS PiP: This is an NHS Procurement in Partnership (PiP) partner hub framework agreement delivered by NHS Commercial Solutions and available to our member organisations via NHS Commercial Solutions. This agreement is available to non-NHSCS member organisations via NHS Commercial Solutions
Supporting Documents
Please click on the links below to access detailed information about this framework. Members can access the full set of framework documents by logging in.
If you are not a member, and would like to know more, please complete the 'Interested in using this Framework' form at the bottom of the page and we will contact you as soon as we can.